REINSW Helpline

Real help, when you need it.

Confidential, practical advice in all areas of real estate. REINSW Helpline offers professional guidance to all REINSW members, when they need it most.

Answering over 13,000 calls each year, the REINSW Helpline team has over 100 years’ practical experience in the real estate industry.

Contact REINSW Helpline today

02 9264 2343
[email protected]
Weekdays | 9.00am – 5.00pm

REINSW Helpline is always on hand to answer your industry enquiries.

Obtain practical and confidential advice on a wide range of real estate matters, including:

  • Tenancy issues
  • Sales issues
  • Agency agreements
  • NCAT hearings
  • Legislative changes and updates

All REINSW Helpline enquiries are confidential and there’s no limit to the number of times you can contact us.


           Robert Anderson, Lyn Kimball, Marie Babka, Jeannine Araghi & Glenys Richardson

Hot topics

View our hot topics section for useful information and resources.
COVID-19, The Residential Tenancies Act, The Industry Reforms and more...


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What our members are saying

Their knowledge of the Act and real estate legislation is supreme, and knowing I can pick up the phone and get their advice at any time is priceless. They are always pleasant and patient, and they genuinely care about helping members.

- Michelle Alchian

As the Compliance Manager for our company, the REI Helpline has been invaluable to my position. Before giving advice I normally confirm the information with either Ann or Robert who often help me locate the legislation that is relevant within the Act

- Katrina Gray-Spencer

I would like to pass on to REINSW my appreciation at the wonderful help the service has been to our company today, particularly Ann Banister who has been invaluable in her advise over an issue we have had with our Corporation Licence. Ann has been able to put my mind at ease and allow us to work though the problem legally making sure that all steps we take in remedying the issue are in accordance with the Act. I think she may even have saved my marriage!

- Alexandra Haggarty

Thank you so much for your help, today and every day! As always, you answered my question and explained everything clearly. You went above and beyond!

- Daniella Alpha, Time Realty

I just wanted to say thank you and offer praise and endorsement to your customer service member Anne. I contacted Anne with quite a complicated question/scenario and her attention, warmth and care to the matter was refreshing. Anne never pretended to know exactly how to guide me, until she further researched my question and got back to me very promptly. Thank you so much Anne, in a world of diminishing customer care and service, you shine through. I appreciate your advice and hope you are commended for this level of service

- Tony Ladiges

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