Student rights and obligations
Students receiving government-subsidised training under Smart and Skilled have certain rights and obligations.
You have the right to:
- expect that the quality of your training meets the standards, regulations and requirement set down by the Australian Skills Quality Authority (ASQA) and Smart and Skilled
- be informed about the collection of your personal information and be able to review and correct that information
- access your training provider's consumer protection complaints process
Your obligations include:
- providing accurate information to the training provider
- behaving in a responsible and ethical manner
Resolving issues or concerns within a Traineeship
As the first step, you're encouraged to speak to your training provider about any issues or concerns about your training under Smart and Skilled. All approved Smart and Skilled training providers must have a consumer protection officer who can help students with their concerns.
You can also contact the Smart and Skilled customer support centre to seek assistance, ask for advice, make a complaint or provide feedback. You can do this over the phone on 13 28 11, or in person at a Training Services NSW centre.