Do you really understand how best to manage conflict? Working with all types of people in the property sector you are bound to come across conflict, with colleagues, clients and customers It is therefore important that you have a strong grasp on how to identify the common sources of conflict, and how best to manage these.  

During this CPD course, well discuss in detail the following topics:

• Identifying the most common sources of conflict or disputes in the property sector 
• Implementing strategies to manage such conflict, including emotional intelligence, assertiveness, as well as effective non-verbal communication
• Evaluating the effectiveness of your conflict management skills for continual improvement
• How to use basic anger and stress management techniques to avoid burn out from conflict
  
  

This course is not to be missed, if you’re a supervisor, manager or simply someone who is likely to come across conflict in the workplace. Be prepared; learn what to do when conflict arises.

Meet the presenters

Jo-Anne Hamilton has a Bachelor of Arts in literature and psychology, and holds a Masters in Organisational Communication. Her career in real estate spans 30 years, and she has been a licensed real estate agent since 1986. She specialises in property management, and has managed the residential property management team of a successful agency for more than 25 years. 

Working with hundreds of employees, landlords and tenants over the years, Jo-Anne has seen her fair share of conflict. Her knowledge, experience and formal training means she can provide practical advice backed by strong theoretical knowledge.  

More information

If you have any questions about this course, please contact REINSW Training on (02) 9264 2343 or email[email protected]